Frequently Asked Questions

Shopping Help Browsers Supported Site Navigation Secure Shopping Our Guarantee Customer Service How We Differ Privacy Policy

Ordering Help Placing an Order Offline Orders Orders from Outside US What about Backorders? Returns and Exchanges Contact Us!

Payment and Shipping Credit Cards Sales Tax Shipping Timeline Shipping Rates Order Tracking

:: Browsers Supported ::
Due to the wide variety of browsers currently available, it is impossible for us to know which ones are 100% compatible with this site. However you must have a "modern" browser in order for shopping cart security features to function properly. If you do not, the software will let you know. It is also a good idea to have Java and cookies enabled on your browser.  Although we have tried to limit our use of Java, for some features it is unavoidable.  Also, the shopping cart will place a cookie on your computer to identify your purchases. That said, if you encounter any difficulties while using this site please let us know how we can be of help. We are happy to take your order over the telephone and can always send you a "hard copy" brochure in the mail if need be.
::Site Navigation ::
At the bottom of each page, there are drop boxes that have hyperlinks which take you to the various pages on this website. Just click on one of those drop boxes and select a page. Some windows will open in a new page so that you don't have to keep hitting the back button. When you are done with those windows, just press the "close" box in the upper right corner. On product pages there are also navigation icons at the top of the page just to the left of our logo. They will easily take you from one product to the next. For those who do not have javascript enabled, there is a site map that has links to all of the pages. As you put items into your shopping cart, a new page opens on our shopping cart server. There is a button at the bottom of that page that takes you back to the page where you added the product to your cart.  During this process, your cart contents are being stored in a cookie on your computer. If you want to add or remove shopping cart contents or check out just press the "view cart" button in the bottom left corner of each page.
:: Secure Shopping ::
Providing a secure site is essential for your peace of mind and trust in Black Pearl Botanicals. You can pay for your order online two ways. If you have a PayPal account (or would like one) you can pay for your order that way. PayPal uses the latest in Secure Socket Layers (SSL) protocol encryption technology to safeguard all of your information. If you have not already signed up with them, you can do so by clicking here or during check out:  Why do you want a PayPal account?  Because it allows you to: If you choose to pay with a credit card, we accept Visa, MasterCard, Discover and American Express. Your information is collected on a secure (Secure Socket Layers (SSL)) server and is completely safe. The purchase will be identified on you credit card statement by our email address. We do not save your credit card information so there is no risk that it will ever fall into the wrong hands. Black Pearl Botanicals Safe Shopping Guarantee We guarantee that every transaction you make will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Black Pearl Botanicals. Guarantee Details: Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Black Pearl Botanicals will cover the entire liability for you, up to the full $50.00. Black Pearl Botanicals will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Black Pearl Botanicals while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We are registered with WWW chamber of commerce.
:: Customer Service ::
Should you have specific questions regarding a product or if you need more help selecting the product that is right for you, please contact us.
::How We Differ ::
Our collection of quality home spa, perfume and skin care products was launched in February of 2001. These health and beauty products are 100% natural and contain no artificial colorants, preservatives or fragrances. The aromatic products are designed to provide specific functions and to elicit pleasurable sensations through taste, sight, touch and smell. We package the botanical product line in protective dark violet (Miron ) glass bottles and jars and thick foil black packets and bags. The packaging provides maximum protection for the precious ingredients. Special Features include: Manufactured by hand in small batches to ensure freshness Formulated with superior quality ingredients like: wild-crafted, organic or certified organic essential oils, certified organic cold pressed vegetable and nut oils, yellow beeswax, emu oil, shea butter, red tea, herbs, soapnut powder, powdered clays, sea salts, honey, oatmeal and more Not tested on animals Trial size products are available for purchase. The product samples are affordable and give you a chance to test out on your skin before investing too much money. All product ingredients listed both on the web page and on product labels. Ingredient disclosure is very important to those customers who have specific allergies or sensitivities to plants they need to avoid. 100% natural - free of artificial fragrances, colorants and preservatives. This means no pseudo-natural or nature identical, no synthetic with a few herbal infusions thrown in, truly 100% natural. 10% Savings on many of the products if you purchase 3 or more Superior Packaging that protects the integrity of the products
:: Placing an Order ::
Placing an order is easy.  Just browse the products we have to offer in no particular order.   When you see an item you wish to purchase, press the "add" button for the size and or scent you desire. Add as many items to your "shopping bag" as you please.  When you are ready to place your order, make any final changes to the quantities and selections in your "view contents" window then press "checkout".  Choose a method of payment (Visa MasterCard PayPal or Money Order) and in no time your purchase will be on its way to you.  It is easy and you can sleep well knowing that your personal information is safe.
:: Offline Orders ::
We are more than happy to take your order offline.  You can place your order over the telephone 9:00 a.m. to 4:30 p.m. Mountain Standard Time Monday through Friday.  If no one is available to answer your call, voice mail will pick up. Please leave a message and we will get back to you as soon as possible. Want to Place an Order? Call 1-505-867-9606 You can also send us your order in the mail.  We accept personal checks and money orders.   Be advised, however, that if you send a personal check, it will take longer for you to receive your merchandise.  We cannot ship your order until your check has cleared.
:: Orders From Outside the US ::
If you live in one of the 37 countries worldwide where PayPal is currently available we can do business with you.  You must ,however, sign up for a PayPal account (it is free, easy and earns you $5). Argentina Australia Anguilla Austria Belgium Brazil Canada Chile China Costa Rica Denmark Dominican Republic Finland France Germany Greece Hong Kong Iceland India Ireland Israel Italy Jamaica Japan Luxembourg Mexico Netherlands New Zealand Norway Portugal Singapore South Africa South Korea Spain Sweden Switzerland Taiwan United Kingdom  Users in these countries are limited to sending money with their PayPal accounts.  PayPal accepts withdrawals from local bank accounts in these countries. Users in any country may withdraw funds to a U.S. bank account International orders incur additional shipping charges depending on destination. If you spend $100 or more you will receive a $9.95 shipping credit towards your total shipping costs. Once these charges have been determined, an electronic invoice will be sent to you.  This must be paid before your order will be shipped.  If upon receiving the invoice you decide not to proceed with the purchase you need do nothing.  If we do not hear back from you within four days, your order will be canceled and your monies refunded. International orders cannot be shipped to P.O. Boxes.  Also APO and FPO(military) addresses are not accepted.  A signature at delivery is required. International orders may be subject to import duties and taxes that are levied once the package reaches your country. Black Pearl Botanicals has no control over these charges and cannot predict what the charges may be.  The customer is responsible for these charges.  Customs policies vary from country to country.  Contact your local customs office for further details.  Generally, packages may be delayed at your local customs if duties and taxes have not been paid.
:: What About Back Orders? ::
We generally try to keep the web catalog updated but occasionally we will run out of some item.  If, as a consequence, there will be a delay in filling your order we will attempt to contact you by email letting you know what the estimate is. You can choose to cancel the order at that time if you wish.
:: Returns and Exchanges ::
Accept for Perfume Samples and perfume sample sets or SALE items, if you are not satisfied with the product, return it, with invoice within 60 days. The container must be at least 1/2 full to qualify for a refund and we request that you contact us first to receive authorization. We will promptly exchange it or refund your money. Shipping and Handling charges are not refundable, unless it is our error. Per FDA regulations, we do not accept returns of wholesale merchandise.   Send returns and exchanges using an insured and/or traceable service to: Black Pearl Botanicals LLC 22 Calle de Maya Placitas, New Mexico 87043 You are responsible for getting the products back to us. No Refunds on Perfume Samples, Perfume Sample Sets or SALE items
:: Contact Us ::
Black Pearl Botanicals LLC 22 Calle de Maya Placitas, New Mexico 87043 (505) 867-9606   Your name: Your email: put your message here
:: Credit Cards ::
By choosing the CREDIT CARD option in the checkout window, you can pay for your order using either a VISA, MasterCard, Discover or American Express. By choosing the PayPal option, you can pay for your order with your PayPal account.
:: Sales Tax ::
Telephone, mail and orders placed online that are to ship to locations within the state of New Mexico will be charged 6% sales tax.
:: Shipping Timeline ::
Most customers can expect to see their order within 5 business days. You will receive an email from us indicating that we have received your order and when it will ship.  If you have not received this email within 3 business days, please contact us...  International orders will take 7-10 business days.
:: Shipping Rates ::
Shipping and handling for your orders destined to places within the United States will be calculated as follows: United States Postal Service 0 to 5 oz $3.95 5 oz to 1 lb $5.95 1.1 to 2 lbs $7.95 2.1 to 3 lbs $9.95 over $100 FREE! *Please note that shipping rates are subject to change at any time without notice. We are not responsible for lost or stolen packages.
:: Order Tracking ::
Please allow 5 business days (excludes weekends and holidays) for delivery. If you are waiting for your order, you can track its progress by clicking here: You will be asked to input the tracking number printed on the order confirmation email that was sent to you.
:: Privacy Policy ::
This privacy statement discloses the privacy practices for Black Pearl Botanicals LLC. If you feel that this company is not abiding by its posted privacy policy, you should first contact Jill Gibbs, Owner -Black Pearl Botanicals LLC by EMAIL, PHONE, POSTAL MAIL, ETC. Information Collection and Use BlackPearlBotanicals LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BlackPearlBotanicals LLC collects information from our users at several different points on our website. Registration In order to use this website no registration is required. Cookies A cookie is a piece of data stored on the user's hard drive containing information about the user. This site sets a cookie on the user's machine to track the date of the visit. Our payment processor - PayPal® uses a cookie to keep track of items placed into the shopping cart. However, we have no access to or control over this cookie. Once the user closes their browser, the PayPal cookie is set to expire. For instance, by setting a PayPal® shopping cart cookie, the user would not have to re-select items to purchase in the event of a malfunction prior to completing the checkout process. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will not be able to pay for their order electronically or use the shopping cart feature. Log Files We do not log IP addresses for any purposes. Sharing We will not sell, barter, trade, or otherwise transfer your personal information to any third-party. We use an outside shipping company (United States Postal Service) to ship orders, and a credit card processing company (PayPal®) to bill users for goods and services. Links This web site contains links to other sites. Please be aware that BlackPearlBotanicals LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Newsletter If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Security This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our payment processor's - PayPal® registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as the PayPal shopping cart order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked,or open, when you are just ‘surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative)are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Offers Newsletter subscribers will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below. Correction/Updating Personal Information: If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our newsletter, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be by emailing our Customer Support Notification of Changes If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contact Us | © 2001-2007 Black Pearl Botanicals llc   22 Calle de Maya Placitas NM 87043 (505)867-9606